物流政策
Last Updated: September 14, 2026
SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States.
Available shipping methods and address eligibility are confirmed during checkout. Certain carriers may not deliver to all PO boxes, APO/FPO addresses, territories, or remote locations.
We do not currently offer international shipping.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment authorization.
Business days are Monday through Friday, excluding United States federal holidays.
Orders placed on weekends or holidays begin processing on the next business day. High-volume periods may require additional processing time.
ESTIMATED DELIVERY
After processing, standard shipping generally takes 3–8 business days.
The normal estimated delivery time is:
• Processing: 1–3 business days
• Transit: 3–8 business days
Delivery dates are estimates and are not guaranteed. Severe weather, carrier disruptions, holidays, security reviews, incorrect addresses, remote destinations, or other events outside our reasonable control may cause delays.
SHIPPING CHARGES
Shipping charges, if any, are calculated and displayed before the order is submitted.
Promotional free shipping applies only when the stated conditions are satisfied.
TRACKING
When tracking is available, we will email the tracking information after shipment.
Tracking may take up to 48 hours to show movement after the carrier receives the package.
MULTIPLE PACKAGES
Products from the same order may occasionally arrive in separate packages. When available, separate tracking information will be provided.
You will not be charged additional shipping solely because we divide an order into multiple shipments.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Contact info@barnglow.top immediately if an address needs to be corrected. We cannot guarantee address changes after processing begins.
We are not responsible for delays or losses caused by an incorrect address supplied by the customer.
If an undeliverable or refused package is returned to us, we may refund the product price after receipt, less actual nonrefundable shipping and return costs, except when the issue resulted from our error or where prohibited by law.
DELIVERY DELAYS
If we cannot ship within the stated or otherwise promised timeframe, we will notify you using the contact information provided with the order.
When required, we will offer a revised shipping date or the option to cancel the affected order for a full refund.
PACKAGES MARKED DELIVERED BUT NOT RECEIVED
If tracking shows delivery but you cannot locate the package:
1. Check the delivery location, mailbox, parcel locker, building office, and nearby safe locations.
2. Ask household members or neighbors whether they accepted it.
3. Allow up to one additional business day because some carriers scan packages before final delivery.
4. Contact the carrier.
5. Email info@barnglow.top within seven calendar days so we can assist with an investigation.
We will review each claim based on carrier information and the surrounding circumstances.
LOST OR DAMAGED PACKAGES
Contact info@barnglow.top if tracking has not updated for an unusual period or if a package arrives damaged.
For damage claims, retain the product, shipping box, label, and packaging and provide photographs.
ORDER CHANGES AND CANCELLATIONS
We may be able to change or cancel an order before fulfillment begins. Changes cannot be guaranteed after the order enters processing or ships.
CONTACT
Barn Glow LLC / Ariana Stoddard
10406 Sepulveda Blvd
Mission Hills, CA 91345
United States
Email: info@barnglow.top