退款政策
Last Updated: September 14, 2026
We want customers to be satisfied with their purchases. This policy explains when and how products may be returned.
30-DAY RETURN PERIOD
You may request a return within 30 calendar days after the order is delivered.
To qualify for a standard return, the product must be:
• Unused, unworn, and unwashed
• Undamaged and in resalable condition
• In its original packaging
• Complete with all included parts, labels, accessories, and instructions
• Accompanied by proof of purchase
The return request must be submitted before the 30-day period expires.
HOW TO REQUEST A RETURN
Before sending a product, email info@barnglow.top with:
• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective, or incorrect
If the return is approved, we will provide return instructions.
Approved returns must be sent to:
Barn Glow LLC / Ariana Stoddard
10406 Sepulveda Blvd
Mission Hills, CA 91345
United States
Items sent without prior authorization may be refused or returned to the sender. Return authorization does not guarantee a refund if the product does not meet the eligibility requirements when inspected.
RETURN SHIPPING COSTS
For returns caused by a change of mind, incorrect size selection, personal preference, or another reason not caused by Barn Glow, the customer is responsible for return shipping costs.
If the product arrived damaged or defective, or we sent the wrong product, Barn Glow will cover authorized return shipping when a return is required.
Return shipping charges are nonrefundable unless the return results from our error or a defective or damaged product.
We recommend using a trackable shipping service. Customers are responsible for standard return packages until they are delivered to us.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or different from the product ordered, contact info@barnglow.top within seven calendar days after delivery.
Please include photographs of:
• The product
• The damage or defect
• The packaging
• The shipping label
After reviewing the claim, we may offer a replacement, refund, or another appropriate solution.
The seven-day reporting request helps us investigate carrier or fulfillment issues and does not limit rights that cannot legally be limited.
NONRETURNABLE PRODUCTS
The following products generally cannot be returned unless they arrived damaged, defective, or incorrect:
• Personalized, customized, or made-to-order products
• Gift cards
• Products clearly marked “Final Sale”
• Used, washed, altered, chewed, stained, contaminated, or damaged products
• Opened pet consumables or perishable products
• Opened grooming, feeding, bedding, waste-management, or other hygiene-sensitive products that cannot safely be resold
• Products missing original packaging, parts, or accessories
Contact us if you are unsure whether your product is eligible.
EXCHANGES
Exchanges depend on product availability.
The fastest option is usually to return the eligible product and place a new order after the return is approved.
If a product arrived damaged, defective, or incorrect, contact us before placing another order.
REFUND PROCESSING
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved refunds will be submitted to the original payment method within 10 business days after inspection.
Banks, card issuers, and payment providers may require an additional 5–10 business days to post the refund.
If more than 15 business days have passed since we confirmed that a refund was issued, contact info@barnglow.top.
ORIGINAL SHIPPING CHARGES
Original shipping charges are not refundable for a standard change-of-mind return.
If the entire order is refunded because we sent an incorrect, damaged, or defective product, or because we could not fulfill the order, applicable original standard shipping charges will also be refunded as required.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order.
We may cancel an order before fulfillment begins. Once an order has entered processing or has shipped, it generally cannot be canceled and must be handled under this Return and Refund Policy.
If we cancel a paid order, the applicable amount will be refunded to the original payment method.
CONSUMER RIGHTS
This policy does not exclude or limit warranties, remedies, or other consumer rights that cannot legally be excluded or limited.
CONTACT
Barn Glow LLC / Ariana Stoddard
10406 Sepulveda Blvd
Mission Hills, CA 91345
United States
Email: info@barnglow.top