FREQUENTLY ASKED QUESTIONS
WHAT DOES BARN GLOW SELL?
Barn Glow sells non-electronic pet products intended for everyday pet care, comfort, play, feeding, grooming, travel, and related uses.
ARE YOUR PRODUCTS ELECTRONIC?
No. Our store primarily sells non-electronic pet products. If the nature of a particular product differs, that information will be clearly disclosed on its product page.
HOW SHOULD I CHOOSE A PRODUCT FOR MY PET?
Please review the product description, dimensions, materials, warnings, and intended use before ordering.
Consider your pet’s size, age, breed, health, strength, and behavior. If you are unsure whether a product is appropriate for your pet, consult a qualified veterinarian or pet-care professional.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Barn Glow offers several secure payment options during checkout.
Shop payment options:
• Shop Pay
• Shop Pay Installments
Accepted credit and debit cards:
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
Accepted digital wallets:
• Apple Pay
• Google Pay
• PayPal
The payment methods available for a particular order are displayed during checkout. Availability may vary depending on the customer’s device, location, order value, payment-provider requirements, and eligibility.
Shop Pay Installments is subject to customer eligibility, approval, and the applicable provider’s terms. Choosing an installment payment option does not change our Shipping Policy, Return and Refund Policy, or Terms of Sale.
IS MY PAYMENT INFORMATION SECURE?
Payments are processed through Shopify and the payment providers displayed during checkout.
Barn Glow does not ask customers to send complete payment card numbers, passwords, or other sensitive financial information by email.
WHERE DO YOU SHIP?
We currently ship to eligible addresses within the United States. Address eligibility and available shipping options are confirmed during checkout.
HOW LONG DOES SHIPPING TAKE?
Orders are normally processed within 1–3 business days after payment authorization.
After shipment, standard delivery generally takes an additional 3–8 business days. The total estimated time from order placement to delivery is normally approximately 4–11 business days.
Delivery times are estimates and are not guaranteed. Weekends, United States federal holidays, severe weather, carrier disruptions, high-volume periods, and remote destinations may cause delays.
HOW CAN I TRACK MY ORDER?
When tracking is available, we will send tracking information to the email address used during checkout.
Tracking may take up to 48 hours to update after the carrier receives the package.
CAN I CHANGE OR CANCEL AN ORDER?
Contact us at info@barnglow.top as soon as possible.
We may be able to change or cancel an order before fulfillment begins, but changes and cancellations cannot be guaranteed after the order has entered processing or has shipped.
WHAT IS YOUR RETURN PERIOD?
Eligible products may be returned within 30 calendar days after delivery.
The product must be unused, unworn, unwashed, undamaged, and in its original packaging. Proof of purchase is required.
WHO PAYS FOR RETURN SHIPPING?
For a standard return based on preference, size selection, or change of mind, the customer is responsible for return shipping.
If we sent the wrong product or the product arrived damaged or defective, Barn Glow will cover authorized return shipping when a return is required.
WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Contact info@barnglow.top within seven calendar days after delivery.
Please include:
• Your full name
• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping label
Reporting the issue within seven days helps us investigate the shipment, but it does not limit any rights that cannot legally be limited.
HOW LONG DO REFUNDS TAKE?
After an approved return is received and inspected, we will submit the refund to the original payment method within 10 business days.
Your bank, card issuer, digital wallet, or payment provider may require additional time to post the refund.
If the order was paid through Shop Pay Installments, the refund will be processed through the applicable installment provider. The provider will determine how the refund is applied to completed or remaining payments.
HOW CAN I CONTACT BARN GLOW?
Email:
info@barnglow.top
Mailing Address:
Barn Glow LLC / Ariana Stoddard
10406 Sepulveda Blvd
Mission Hills, CA 91345
United States
We normally respond to customer service emails within two business days, excluding weekends and United States federal holidays.